Frequently Asked Questions

1. Prices and value added tax (VAT)
  •  All orders are shipped from our central logistics center in Germany. 
  • Invoices are always issued by OrthoDepot in EURO and with the German VAT.
  • We can also issue invoices without VAT if you provide us your European VAT Identification Number (example “NL999999999B99”) at the end of the ordering process.
  • Order deliveries within the European Union are always duty-free. There are therefore no import duties or fees.

2. What are the delivery costs?
  • EUfree shipping (with DPD) for orders over 200,00  net cost value. Otherwise only € 9.90 for packaging & shipping*. 
  • See all shipping costs for each European country on "shipping and payment conditions".
  • International (Non-EU): Please contact us for additional information about shipping costs outside the European Union. For these orders no VAT will be charged.    
  • For particularly heavy or large items it may incur additional shipping costs. Please contact us for additional information.  
3. What is the delivery time?
  • Average delivery time: within 2-3 working days. Sometimes, deliveries can take until 5 working days depending on the delivery country.
  • If an article is out of stock when the order is placed and has to be delivered afterwards, OrthoDepot will carry all additional shipping costs for these partial deliveries. For extremely urgent orders, please enquire the delivery time by contacting us before placing your order.

 4. Which are the payment methods?
  • Pay by Credit card  (MasterCard, Visa, American Express) 
     For customers (orthodontists, dentists and hospitals) located in BE, DK, IE, LU, NL, SE, PT we also offer the following payment methods:
  • Invoice (payment by bank or wire transfer to our business account).
  • SEPA direct debit  
5. I'm located outside the European Union. How can I order?
Please send an email to for a quotation. The shipping costs vary depending on the country.

6. How can I contact OrthoDepot? 
If you have any questions, comments or suggestions please feel free to contact us by dialing our phone number +49 911/274 288-15 or by sending us an e-mail at